Author Archive
Effectiveness Rooted in Laughter
Studies of the brain show that laughter releases endorphins. In turn endorphins elevate your mood. And finally an elevated mood increases your effectiveness on many levels. For example, you look forward to working with other people because you have an optimistic mindset. You looking forward to working with them impacts their attitude toward working with you and the partnership, team, and even customer/provider relationship goes better. Cooperation is easier when this mindset pervades.
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Effectiveness Rooted in Laughter
Recycle, Reuse, and Succeed
What words represent keeping things fresh while progressing toward a worthwhile goal? You might embrace all or some of these. They’re important because the words we use influence who we are and what we accomplish. Here are some of my top-of-mind words… please add a comment that includes one or some that work for you.
- Retool – using what you have to come up with something different Example: rather than every group in a company having its own supply cabinet, centralizing supplies for more effective ordering, storage, retrieval, and tracking.
- Reinvent – start over to create great things. Great things are those that make life better. Example: After Jeff ended up in a wheel chair as the result of the accident, he became one of the most inspirational physical therapists in the practice.
- Reuse – when you’re done with something see how you can repeat your success Example: You’ve created a prized presentation…
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Recycle, Reuse, and Succeed
Voicemail Messages are Part of Your Brand!
Who would have thought that leaving a voicemail would impact your reputation?! This morning Kim @ Bike Virginia commented that my message was the easiest for her deal with because I left my name and number twice at the end of the message. Kim takes care of the customer experience and handles loads of calls every day. That my message elicited a comment prompts me to get back online and share the experience with you. When you are asking someone to help you, make it as easy as possible for them and you’re more likely to be at the front of the line. Duh! I know.